GLOSSARY

This annual report provides an encyclopedic reference point of results for all HR metrics and contains percentile ranges for metrics by industry, organization size, and region. You will also receive an 'organization specific volume' that provides individual trend results versus external comparisons over time.

As a foundation to Infohrm all clients become participants in the Infohrm Benchmarking program, the definitive standard for measuring the performance of the HR function and people management issues in organizations, both within Australia and internationally.

The core purpose of Infohrm Benchmarking is to provide organizations with a relative comparison of their performance on a range of people management & HR measures. Organizations are able to compare their performance within their industry, as well as across different comparative groups of similar strategic value, e.g. functional groups, identified performance criteria, industry and organization size. By understanding their percentile ranking, organizations are able to determine whether they need to change their HR practice/performance to remain or become effective.

As part of the program, Infohrm provides members with the necessary education in understanding and using workforce measurement more effectively. In addition, Infohrm On-Line provides a desktop reference tool for workforce metrics through an easy search facility. Users gain an understanding of the definitions, calculation, targets and purpose for each metric.

Scorecards are designed as a regular progress report for the HR function and people management issues. The scorecard reports on organizational results versus all industry and the select sample's percentile results. It also provides trend results for each HR metric. Results falling outside recommended ranges are highlighted for attention, as are positive results. The scorecards will be provided electronically, in an Excel template or print format, on a regular basis. The electronic format could enable your organization to incorporate results in presentations and reports.

What differentiates the Infohrm Program from other reporting applications is the personalized multi-dimensional 'dashboard' members have access to throughout the Program. Apart from obtaining core workforce metrics, members receive complete, accurate and timely workforce information to their PC or laptop via a generic web browser such as Internet Explorer.

Each personalized dashboard is characterized by a zero-footprint, capital-free investment. It is important to recognize that no 3rd party software is required, only access to an internet browser and Adobe Flash; which are standard on most PCs.

Infohrm is an ASP or hosted service. There are no issues regarding technical compatibility from an organization's existing systems. Unlimited users throughout any organization are provided with unrestricted access.

The detailed information you access is only as good as the original data gathered and processed, therefore, we place the utmost importance on achieving high quality data input, validation and consistency, no matter which method of data provision you choose. Our expertise in this area, having conducted over 1000 face-to-face data audit interviews in the past 10 years, ensures quality data is presented in organizational reports - accurate, concise and on time.

To ensure apples-to-apples comparisons in benchmarking, we work closely with you on definitions criteria to ensure consistency across your data, and those you will be benchmarked against. Help desk support via phone or email is always available to answer any questions regarding data supply, definition, application and results interpretation.

Critical to the success of any reporting and benchmarking program is data validation through the validity and integrity of the data presented. After the first data staging is complete, validation of the data is undertaken through a cleansing and verification process. In addition, a data audit is conducted with all Infohrm members on an annual basis.

Excel spreadsheet submissions: On joining the program our IT team will host a series of conversations with your technical specialist to discuss the data specification for implementation. We provide a data specification guide with plenty of examples, and covers data type and sources/supply - and, our IT Team are readily available to answer any questions.

Data extractions: Infohrm's experience in extracting data covers over 20 different HRIS/payroll systems, including Oracle, PeopleSoft, SAP, MIMS, Concept, Aurion, Lattice, CHRIS, TSS and many more.

The data from organizational systems is extracted through scripts developed by Infohrm with your IT team receiving a specification guide, and can include an optional half day meeting to review requirements and answer any questions. For the past 10 years Infohrm has built an extensive library of extraction script formats allowing data to be extracted from the most complex organizational systems. This script forms the basis of the automated data extraction system and begins the process of building the personalized KPI dashboard.

From your desktop members can cut or view any data by the following, as chosen by membership level:
Standard: analyze your data by age, employment status, gender, occupational group and tenure.
Organizational: analyze using the above, plus, organizational specific criteria such as, organizational specific classification structure, job families, location, etc.

Depending upon your organizational structure, reporting requirements and insights desired you can choose which drill down level of functionality you require.

• Two levels - members identify the 2 most important levels from the unlimited drill down capabilities possible
• Unlimited - as it suggests the ability is limitless within each area such as:
  • by organizational unit or location
  • from yearly, to quarterly and monthly results
  • cut measures by tenure, job category, performance rating, etc.
  • to measure inputs - numerator and denominator
  • isolate individual cuts (e.g. <1 year tenure) for time series analysis

Key Performance Indicators (KPIs) are key measures, aligned to an organization's strategic and operational plans that determine the success or failure of an organization in a particular area, and characterized as:

• quantifiable
• measured over time
• disseminated and assessed against organizational targets
• tracked by executives and line managers within an organization
• tracked across set targets (e.g. time, location, gender, etc.)

An experienced Infohrm Consultant partners with the member to determine what measures are central to that specific organization liaising by phone or email, or within a half day workgroup framework (depending upon your membership level). In a workshop format, the group completes a series of highly progressive exercises that result in the selection of 10-20 measures that serve as the organization's personalized KPI dashboard.

A Management Debrief is an on-site presentation of your organization's annual Infohrm results. The presentation is tailored to suit your organizational requirements, based on the selected KPIs. As part of the program, organizations will need to choose the KPIs it would like represented in its Management Debrief. Infohrm will work with your organization to identify ten or so key measures in line with strategic and business objectives. These then form the basis of the Management Debrief and will be reported on separately in the Scorecards.

Analyses of your organization's results will be provided annually either onsite, or through a written report (as per the membership level chosen). This is an overview of benchmarking results, focusing on the prioritized KPIs, summarizing trends and implications of results, i.e. indicating where improvement is needed, and where you're performing well. These analyses are designed to focus on results and identify appropriate action steps. To ensure organizational context is considered in the analysis, consultants draw on organizational information gathered during the initial results review meeting and any subsequent practice data provided by your organization.

• Onsite facilitated discussion: this is a facilitated discussion where members can choose their audience and work with Infohrm on the presentation requirements.
• Written report

Many influences, such as organizational structure, decision making processes, strategic requirements and desired response times, are all key in deciding how frequently you wish to refresh your website and data - you can choose from:

• half yearly
• quarterly

These simple, structured reports provide an overview of your workforce following key HR measurement criteria, such as head count, trend, employment status, absenteeism, age and tenure:

• 5 annual workforce reports: these regular reports are produced incorporating the above measurements to give members initial insights into their human capital
• 10 annual workforce reports: these reports are based on the above measurement criteria and are simply provided more frequently, with more sophisticated reporting.